Kingston’s Insurance Repairs Group’s focus is to respond to insurance claims arising from natural disasters including cyclone, earthquake, fire, flood and storm damage.
We are a preferred builder with Australia’s leading insurance companies. We have a team of highly qualified and skilled tradesman within our designated catastrophe team which gives us the capacity to promptly respond to any building emergency across all sectors of insurance claims within Australia and New Zealand. Our highly qualified assessors, assess the damage, coordinate repairs and ensure the works are carried out to the satisfaction of the client.
Exceeding expectations through all stages of the claim life
The Kingston Insurance Repair Group’s response to repairs, encapsulates our commitment to People, Planet and Performance. Both insurers and property owners can expect a personalised approach with a high level of support and guidance from our team. This is evident in the positive feedback we regularly receive.
“Hi Taylor, I write to thank you so very much for all your wonderful service, help and support through the restoration and repairs to my Parent’s home. You definitely have gone beyond just being a voice at the end of the phone for myself and our Family. You truly have been a wonderful help to me. Nothing was a problem and you followed every single step through to ensure the job was done correctly plus keeping me in the loop the WHOLE way. Once again Taylor, thank you so much for ALL your help and assistance.”
“Hi Emma, What a nice surprise. Your gift was unnecessary but much appreciated and a very nice touch. Great customer service from start to finish and Craig turned up on a Sunday to finish it. You don’t see that much anymore. Hope you all have a wonderful Christmas.”
“I would like to say thank you Emma for the gift. It was a great experience for me to have had such kindness and courtesy when putting in my claim. My last provider was a very bad experience it was with another company. Have made only ever 3 claims in my lifetime. Thank you again for the good service.”
“Incredibly fast response. Very professional repairs to an outstanding quality completion. A quick job once repairs commenced.”
“Friendly efficient customer service from beginning to end.”
“Our claim was processed with speed and efficiency to our complete satisfaction. All phone conversations with staff were helpful and courteously handled. All trades people did an excellent job, we could not be more pleased.”
“The whole sequence was handled in such a professional way that it relieved the stress that we felt of having our home invaded. The assessor was very caring, which made the whole process hassle free. Repairs to the property were well done and on time.”
“Our claim was attended to promptly and we were kept informed throughout the weeks of repair work.”
“Real Estate Agent would like to thank Kingston for how thorough and professional the building contractor and support staff were and they showed real empathy to the tenant’s situation.”
“Insured is really happy with Kingston, she advised they did fantastic work and was overall really with the claim experience and the repairs done.”
“The Insured said she was exceptionally pleased with the way the trades on site conducted themselves, their manners and the workmanship that was carried out. She was also very happy with the way the claim was handled by Taylor at the Office, and was impressed with the speed of the claim / repair cycle, communication from our Office and sequencing of the works.”
“Very happy with new roof, and side veranda covers/screens. Trades all very professional, clean and tidy. Special mention regarding Emma, very nice person to work with, made the job flow very well.”
“Insured advised he has been very happy with the way you handled the claim (especially taking into consideration his mum). Rod complimented you on many occasions about how organised and pro-active you were and your allocation of the various trades, which he was particularly pleased with.”
“Insured has been pleased with your constant updates, communication and letting her know what was happening next. She was also especially pleased with your allocation of the flooring trade, whom she had used prior, and was very happy with his workmanship.”
“Insured advised she was so impressed with how helpful you have been and how quickly you have organised the repairs. She has told me a couple of times how lovely you have been on the phone to her.”